Help & Information

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Contacting us

Our contact details

You can contact Statesidestills.com using the details below:

Tel: +44 (0) 1522 575500
Email: info@statesidestills.com

Statesidestills.com
Warehouse 13
Whisby Way
Lincoln LN6 3LQ
England

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General information

Purchases

No contract of sale has been made between you and Statesidestills.com until full payment has been made for all goods ordered.

It is your responsibility to make sure that all personal details, including credit/debit card information, are correct at time of order. Statesidestills.com will not be held responsible for any mistakes or omissions.

Privacy & cookies

Statesidestills.com will not pass on any of your personal details to a third party unless agreed upon by you.

This website uses session cookies. A cookie is a small, temporary text file that this web site transfers to your hard drive for record-keeping purposes. Cookies allow our web site to keep track of items in your shopping basket and remember if you are logged in as you switch between pages.

You can click on the "Help" section of your web browser to learn how to change your cookie preferences. If you disable all cookies, you will not be able to use the login or online shopping facilities provided on this website.

Your web browser will automatically delete any cookies generated by this website when you close it down.

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Buying from Statesidestills.com

Ordering

Ordering cannot be easier at Statesidestills.com, simply click on the item you wish to purchase and select the "Add to Basket" button to add it to your Shopping Basket.

You can view your Shopping Basket at any time by clicking "Your Basket" at the top of the page. From here you can alter quantities, remove items or proceed to the Checkout.

Pricing Policy

Statesidestills.com strive to make sure that all prices are correct, however sometimes errors may occur. Statesidestills.com reserve the right to refuse any orders with a pricing error.

Payment Accepted

Statesidestills.com accept VISA, VISA DEBIT / DELTA, MASTERCARD, MAESTRO, SOLO, AMERICAN EXPRESS and PAYPAL. If you are a first-time customer, it is our policy to contact the credit/debit card issuing bank to verify the information given to eliminate online fraud and protect both ourselves and our customers. This procedure may cause a slight delay in processing your first order, so please be patient.

Cancelling/Changing an Order

Once an order has been placed, it cannot be changed or cancelled online. In order to do this please contact our customer service department at: customerservices@Statesidestills.com

Can't Find a Specific Photograph?

If you are unable to find a specific photograph on Statesidestills.com please use email us at info@statesidestills.com and we will attempt to source it. If we can, we will let you know and add it to the site so others can benefit from your enquiry.

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Shipping & delivery

Shipping Charges

All orders placed on Statesidestills.com are subject to the following shipping and delivery charges:

Country 8"x 10" 12"x 16" 11"x 14" 6"x 4" 7" x 5" Mousemat Placemat x1 Placemat Set (x4) Coaster x1 Coaster Set (x4) Wooden Jigsaw (60p) Wooden Jigsaw (30p)
Mainland UK £1.50 £2.50 £2.50 £1.50 £1.50 £1.50 £1.50 £2.50 £1.50 £2.50 £1.50 £1.50
Ireland & non-mainland UK £2.50 £3.50 £3.50 £2.50 £2.50 £2.50 £1.50 £3.50 £2.50 £3.50 £2.50 £2.50
Europe £2.50 £3.50 £3.50 £2.50 £2.50 £2.50 £2.50 £3.50 £2.50 £3.50 £2.50 £2.50
Rest of World £3.50 £4.50 £4.50 £3.50 £3.50 £3.50 £3.50 £4.50 £3.50 £4.50 £3.50 £3.50
Wholesale international orders with a quantity of 50 or more
Europe £14.99
Rest of World £14.99

Delivery Time

Statesidestills.com endeavour to ship all ordered items within 24 hours. However, please allow up to 5-7 days for any item ordered which may be temporarily out of stock.

Lost or Damaged Shipments

Any item purchased from Statesidestills.com that arrives damaged in transit caused by the postal service, can be returned for a replacement (see Defective Returns). Please contact customerservices@Statesidestills.com for further assistance.

If an item has not arrived after 14 days of shipment, please contact customerservices@Statesidestills.com for further assistance.

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Returns & exchanges

Returns

Statesidestills.com will only accept items which are in their original condition as at time of purchase, for exchange within 7 days of receipt.

Statesidestills.com reserve the right to refuse any non-defective return requests. A non-defective return is any item shipped due to error on your part.

All Non-defective returns must also include the following information: 1) Name and address. 2) A copy of your Statesidestills.com proof of purchase. 3) The reason for the return.

Please contact Statesidestills.com first with any return request where the appropriate information needed to return the item(s) will be given. Please try to return items in their original packaging (if available), or in an appropriate mailing box/jiffy bag.

If you are unsure about our returns policy, please email info@statesidestills.com

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